Frequently Asked Questions

Everything you need to know about your UTR Sports order and gear.

What is the standard shipping time for equipment?

Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days depending on your location, while express options are available at checkout.

What is your return policy on used sports gear?

We offer a 30-day return policy for unused items in their original packaging. For hygiene and safety reasons, used protective gear and personalized equipment cannot be returned.

Do you offer warranties on rackets and high-performance equipment?

Yes, all professional-grade equipment comes with a 1-year manufacturer warranty covering defects in materials and workmanship.

How can I track my UTR Sports order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal.

Do you offer team or bulk order discounts?

Absolutely. For school teams, clubs, or organizations looking to purchase in bulk, please contact our sales team through the 'Bulk Orders' page for custom pricing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.